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New! A series of practical and insightful guides to using performance metrics to increase understanding and improve productivity. These recruiter-tested strategies can be used by managers to motivate, train and set standards for both individuals and teams of recruiters. For solo operators, a solid knowledge of the metrics will translate into powerful benchmarks for success.

Vol. 1 The Phone Factor

What are metrics, and why are they so important?

• Using metrics as a management and training tool

• How to measure phone activity

• Quality of work vs. quantity of effort

• Secrets that phone metrics reveal

• Why phone time beats e-mail

• Are you meeting or exceeding industry performance standards?

• Motivation tips for increasing phone time

• How much phone time is realistic?

Vol. 2 Job Order Success Strategies

Why you should keep two sets of books

• The difference between "gross" and "net" job orders

• How to find your ideal workload capacity

• Why your coverage ratio is more important than your sendout-to-placement ratio

• Using leverage to multiply your production

• 14 ways to use metrics to qualify job orders

• Setting up a metrics system to track job orders and set goals